The Taunton Heritage Trust views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.
To view our Complaints Policy: ORG3 Complaints Policy and Procedure of Taunton Heritage Trust 2025
The Trust updates this policy in line with the Housing Ombudsman Service Complaint Handing Code, which you can view here: Housing Ombudsman Complaint-Handling-Code-24 The Trust is a member landlord of the Housing Ombudsman service.
To view a copy of the Housing Ombudsman Service Self-Assessment form, completed annually by the Trust please click here: ORG4 THT Complaint Handling Self-Assessment 2025 (1)
The Taunton Heritage Trust Annual Complaints Performance and Service Improvement Report 2025 can be viewed here: ANNUAL COMPLAINTS PERFORMANCE AND SERVICE IMPROVEMENT REPORT 2024-2025