Complaints Policy and Procedure

The Taunton Heritage Trust views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint. To view our Complaints Procedure please click on the title below:

ORG3 Complaints Policy and Procedure of Taunton Heritage Trust

The Trust is a member landlord of the Housing Ombudsman service. To view a copy of the Housing Ombudsman Service Self-Assessment form, completed annually by the Trust (current form completed in December 2023) please click on the title below:

ORG4 2023 Housing Ombudsman Complaint Handling Code Self Assessment Form – December 2023