Complaints Policy and Procedure

The Taunton Heritage Trust views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.

To view our ORG3 Complaints Policy and Procedure of Taunton Heritage Trust 2024

The Trust updates this policy in line with the Housing Ombudsman Service Complaint Handing Code, which you can view here: Housing Ombudsman Complaint-Handling-Code-24 The Trust is a member landlord of the Housing Ombudsman service.

To view a copy of the Housing Ombudsman Service Self-Assessment form, completed annually by the Trust (current form completed in October 2024) please click here: ORG4 THT Complaint Handling Self-Assessment 2024

The Taunton Heritage Trust Annual Complaints Performance and Service Improvement Report 2024 can be viewed here: 2024 THT Annual Complaints Performance and Service Improvement Report

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Complaints Policy and Procedure

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